If your order is received defective, we will send another item. Photo proof is required and we usually require you to post the item back to us.
Returns and refunds will not be provided due to customer error; eg. not reading item descriptions before purchasing or providing the incorrect shipping address etc.
We do not exchange or refund due to change of mind.
Faulty, damaged or any other claims must be lodged within 5 days of arrival of order. Please closely inspect your item upon receiving it and before washing, as we will not accept returns or refunds for washed items.
Customers will be responsible for shipping and handling charges to return the item.
If items are returned due to incorrect address provided upon purchase or not being claimed; any return shipping is the responsibility of the recipient.
If the item is not claimed within 30 business days, this will void your sale & no refund will be given.
If an item is returned with an insufficient address, another shipping fee will be incurred otherwise your item & sale will be forfeited. We do not offer a refund for this.
If you receive the wrong item (We're only human), we will send you out the correct item!
We do not accept returns or refunds on promotional items or custom made products